Please browse the glossary below.

Chitting:  A process  by which the seeds potatoes are encouraged to grow before planting. This can be done five or six weeks prior to planting out. Stand tubers in a container, egg boxes are ideal. Stand tubers blunt end up. Wait for shoots are about 1 inch long.

Drill: A narrow straight furrow into which seeds are sown.

Half Hardy:  A rough guide is that a plant that is said to be half hardy can survive temperatures of zero degrees centigrade.  

Hardy: A rough guide is plants that are hardy can survive temperatures of minus fifteen degrees centigrade.  

Harden Off: The process by which a plant gets acclimatised to its environment. 

Maturing Process: Roughly a two week process in which the strawbale is fed and watered so that it is ready to plant and sow in. Explained fully on our

Maincrop: The principal crop of that season.

Rootbound:  A plant that has grown too big for its container resulting in tangled roots. 

Strawbale Systems: How the strawbale are fitted together. This can depend on what you are growing, your type of garden, and your mobility. Again, its all on the DVD.

Our bestselling e-book on Strawbale Gardening is now available please click here.

Don't forget to follow us on Facebook for the latest offers and news about StrawBale Gardening. OR to join our general gardening page “friendly and informative gardening banter” please click here.

 
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RETURNS

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at strawbalevegukman@gmail.com. Please note that returns will need to be sent to the following address:

9 Brumby Crescent, Lincoln, LN5 9QQ, United Kingdom

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United Kingdom, shipping your goods may take longer than expected.

You can always contact us for any return questions at strawbalevegukman@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at strawbalevegukman@gmail.com.

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